• Contact your insurance company and note the date, time, and person’s name. Add your baby to your policy. Is there a time limit to do this? If your baby will be in the hospital over 30 days and you would like to apply for help with insurance premiums, see your NICU social worker.
  • Contact your employer to confirm what is required. Note date, time of call, and person’s name. See your NICU social worker if a verification of birth statement is needed.
  • Know your policy and benefits. Co-payment? Deductibles? Yearly maximum?
  • Give insurance information to UI Hospitals and Clinics Registration. Call 319-356-2211 for details.
  • Call UI Hospitals and Clinics Financial Services about any payment issues at 319-356-2211.
  • Keep notes!!! Write down who you speak with and when. It will help later if any problems.
  • Insurance complaints? Call the State Insurance Commissioner’s Office at 515-281-5705.  Toll Free Consumer Line: 877-955-1212